Questions about your order

We try to keep track of stock quantities as accurately as possible so that you do not order anything that is not in stock.

If limited stock is reported, this means that there are a maximum of 3 bottles of the wine, in stock.

If you place an order, adjusting the quantity, (you enter a higher number than in stock) this will be reported. In some cases with very scarce wines, there is also a limit on the maximum bottles to be ordered.

We have special packaging material (pulp or paper mats) for the shipment of your wines to ensure that your wines are sent safely and this means that your shipments are also insured, so in the unlikely event that something happens that causes your package to be damaged, you will receive guaranteed your money back or replacement products. For larger quantities and/or more expensive wines, we can also send the wines with a specialized Wine Transport. In that case we can deliver it in the original packaging (including OWC) and will then be sent insured. They always pick up the shipments from us on Wednesday and then delivery is Thursday or Friday (depending on the zip code). You can choose this Shipping option in the Checkout and with larger quantities (12 or more bottles) and with a value of at least 200 euros (Belgium: from 350 euros) we offer this specialized wine transport free of charge and we advise also use this.

If we have to send the products in their original packaging  with the regular delivery services such as PostNL or DPD, we must repack them in order to be able to send them insured. If you nevertheless want to have the product delivered in the original packaging  then we cannot  be held liable for any damage. Of course we will pack the shipment as well as possible and if you wish, you can indicate this in the Comments box (in the checkout page).

What is certain is that you will collect your wines from us. An additional advantage is that you will also receive a serious discount on almost all our wines. This discount will be processed immediately if you choose Pickup and then we can deliver the wines in their original packaging as best as possible.

NOTE: We cannot guarantee that wines are still present in the original packaging and you can also imagine that if you order 1 fine wine we cannot send it in the original packaging if it is in a box of 6 pieces. However, if the box has arrived and these remaining bottles are ordered, we will send them in the box or box. If there is no box or box left, we will look for a nice alternative equivalent box or box in which we will put the wine(s), but this service is only possible if you choose Wijntransport Verhoeven.

We have special packaging material for the shipment of your wines (pulp or paper mats) to ensure that your wines are sent safely and this ensures your shipments are insured; so if something should happen that causes your package to be damaged, you will guaranteed to receive your money back or replacement products.
If we have to send the products in our original packaging, we cannot guarantee this. Of course, we will then package the package as well as possible, but we cannot be held liable for this. If you wish, you can indicate this in the comment box (on the checkout page).
What is certain is that you can pick up your wines from us. An additional advantage is that you also receive a serious discount of 10% on almost all our wines. This discount will be processed immediately if you choose the pick-up option and then we can give the wines as good as possible in original packaging.

Grandcruwijnen has most wines in stock. If the products you ordered are no longer in stock, we will inform you within one working day. We often have the wines back within 1 to 2 days. If you don't want to wait for that, you can opt for an alternative, such as a different vintage or a similar wine. Do you not want to wait, or are you not interested in an alternative wine? Then, of course, you will receive a refund of the already paid purchase amount. We never send another year or an alternative wine without your knowledge, and we will always discuss this with you in advance (often by telephone).

Should a wine unexpectedly, no longer be available, but we still have the same wine from another year? We will then contact you to discuss whether you agree with the relevant year. We will never send you wine from another year without discussing it with you first.

Yes.

All orders/shipments are insured. In case of damage, we provide a 100 percent satisfaction guarantee. 

For a number of wines, we are able to have them back in stock within a few days. If the wine is not in stock, we have adjusted our website so that you are still able to order more than we currently have in stock. In the unlikely event that we are unable to deliver the wines within a few days, we will book the value of your order on to your loyalty account or, if desired, refund to your account. Because we cleary state that a number of products have been ordered in backorder and you are able to see that you have ordered more than what we currently have in stock, we will dispatch the entire order in one go (meaning that we will send the order as one when the backorder products have arrived. If this takes unexpectably longer, we will refund the value to your loyalty account or to your account). 

We attempt to make our stock numbers on the website as accurate as possible meaning we can process your order more swiftly making your waiting time minimal. If a wine is not in stock but you are able to place an order this means we are able to get these wines from the winery in a short period of time. Thus you can order a wine and eventhough we might not have it in stock we would immediately contact the winery and make sure your order can be shipped as soon as possible. 

You are also given the option to be notified of when the wine is back in stock. If you would rather have this than place an order upfront you can click the link "Sign up to get notified when this product is back in stock".