Questions about delivery and collection

We have special packaging material (pulp or paper mats) for the shipment of your wines to ensure that your wines are sent safely and this means that your shipments are also insured, so in the unlikely event that something happens that causes your package to be damaged, you will receive guaranteed your money back or replacement products. For larger quantities and/or more expensive wines, we can also send the wines with a specialized Wine Transport. In that case we can deliver it in the original packaging (including OWC) and will then be sent insured. They always pick up the shipments from us on Wednesday and then delivery is Thursday or Friday (depending on the zip code). You can choose this Shipping option in the Checkout and with larger quantities (12 or more bottles) and with a value of at least 200 euros (Belgium: from 350 euros) we offer this specialized wine transport free of charge and we advise also use this.

If we have to send the products in their original packaging  with the regular delivery services such as PostNL or DPD, we must repack them in order to be able to send them insured. If you nevertheless want to have the product delivered in the original packaging  then we cannot  be held liable for any damage. Of course we will pack the shipment as well as possible and if you wish, you can indicate this in the Comments box (in the checkout page).

What is certain is that you will collect your wines from us. An additional advantage is that you will also receive a serious discount on almost all our wines. This discount will be processed immediately if you choose Pickup and then we can deliver the wines in their original packaging as best as possible.

NOTE: We cannot guarantee that wines are still present in the original packaging and you can also imagine that if you order 1 fine wine we cannot send it in the original packaging if it is in a box of 6 pieces. However, if the box has arrived and these remaining bottles are ordered, we will send them in the box or box. If there is no box or box left, we will look for a nice alternative equivalent box or box in which we will put the wine(s), but this service is only possible if you choose Wijntransport Verhoeven.

Yes, you can! If you wish to have your parcel delivered to a pick-up point, please select this option during your checkout online; Day delivery with DPD.

We will make sure your package will be delivered to DPD. Once your package is on its way, you will receive an email from DPD with the tracking code and the status of your order. The first email will be sent as soon as the package has arrived at the depot, stating the expected delivery day/time.

If desired, you can submit changes via the email sent from DPD. That can be; changing the delivery day, the delivery address, or passing on a delivery to a parcel shop/collection location. On the morning of the delivery, you will receive a second message about the delivery time. DPD will inform you at the hour when the package will be delivered. Via the live tracking option in the email, you can see how many stops the driver still has to make before he arrives at your address. Up to half an hour before the expected delivery time, you can still make changes via the link in the email. Click HERE for an overview of our delivery options.

Please note: with the recent amendments to the Commodities Act (July 2021) regarding the delivery of alcohol there are no longer any options for leaving a package anywhere, and identification must be provided in all cases.

We have special packaging material for the shipment of your wines (pulp or paper mats) to ensure that your wines are sent safely and this ensures your shipments are insured; so if something should happen that causes your package to be damaged, you will guaranteed to receive your money back or replacement products.
If we have to send the products in our original packaging, we cannot guarantee this. Of course, we will then package the package as well as possible, but we cannot be held liable for this. If you wish, you can indicate this in the comment box (on the checkout page).
What is certain is that you can pick up your wines from us. An additional advantage is that you also receive a serious discount of 10% on almost all our wines. This discount will be processed immediately if you choose the pick-up option and then we can give the wines as good as possible in original packaging.

Yes. 

You will recieve updates about your order through e-mail. You will also be able to use the track & trace service to see when the delivery person will arrive. Our delivery service will also notify you about what day, and what part of the day your order will be delivered. 

As of the summer of 2021, there will be official legislation regarding the supply of Alcohol and similar rules apply to the sale of alcohol in a store. So whoever orders the wine and who receives the wine must be 18 years or older. There will then also be an identification requirement (when ordering) as well as at delivery.

As Grandcruwijnen, we have already taken our social responsibility in this regard because we also think it is crazy that it is easy for children to order alcoholic products. We have already arranged what we can do despite the higher costs. Click here for more information about the 18+ identification requirement.

In addition to the identification obligation when ordering and receiving, it is also the case that simply leaving wines at a front door or at a location specified by you is no longer possible and we see that the various couriers are already arranging this. Perhaps annoying, but as of June / July 2021 this will be the result of the new regulations.

In summary, it will mean that a delivery of wines or spirits must be made by someone who ordered and must also order it. This is regulated by law and the parcel suppliers such as DPD, PostNL and Budbee also take all their social responsibility in this and will already regulate this policy as such.

In addition to the identification obligation when ordering and receiving it, it is also the case that simply leaving wines at a front door is no longer possible and it is also important to mention that if you choose a different delivery address (for example, for giving a gift) the recipient must be able to identify themselves and must be older than 18 years, so keep this in mind and perhaps it is good to inform the recipient about this in advance (you could forward the Track&Trace you receive to the ultimate recipient and mention that a package will be coming for which 18plus control is necessary). No unwillingness, but we can't do anything about this because of privacy rules we do not have the email address of the person you are sending the package to.

You will receive status updates about your order by e-mail, and you can use the track & trace service to see when the deliverer comes to you. You will be notified by our delivery service which day and what part of the day, the package will be delivered.

At Grandcruwijnen, we stand for responsible enjoyment. We want adults to enjoy moments with a nice glass of wine, responsibly. Better to drink less, but with a nicer wine is our motto. Grandcruwijnen does not sell alcoholic beverages to young people under the age of 18. We only sell beverages to buyers aged 18 and over.

As of June 2021, the same rules apply to the online sale of alcohol as physical. We operate Sustainably, and we have taken our social responsibility much earlier and deliver more than 90% with an age check (not all delivery services have arranged this). We perform the age check on all deliveries of packages containing alcohol. However, if several packages are delivered to one address, the ID check will take place once. Delivery drivers ask customers to show their ID to verify that the customer is 18 years or older. Due to the current corona measures, the customer can hold the ID himself and show it to the delivery person remotely or put it down in front of the person. If the package is delivered to the neighbors, the recipient has to be of the minimum age. If identification is not possible and the recipient is younger than 18, the package will be returned, and the resending will be charged at the customer's request at current costs.

At Grandcruwijnen, we stand for responsible enjoyment. We want adults to enjoy moments with a nice glass, but responsibly. Better to drink less, but with a nice wine, is our motto.

Grandcruwijnen does not sell alcoholic beverages to people under the age of 18. We only sell beverages to buyers aged 18 and over. Not only because this is prohibited by law, but also because young people should not drink alcohol. When purchasing alcohol, our employees ask for identification from all people under the age of 25. Are you estimated to be younger than 25 in the store, but you are older? Take it as a compliment!

New regulations were introduced as of June 2021. When ordering online, you must confirm that you are over 18 years, and upon delivery, you must present your identification.

In addition to the identification obligation when ordering and receiving it, simply leaving wines at a front door is no longer possible. It is also important to mention that if you choose a different delivery address (for example, sending a gift), the recipient must show ID to the delivery person. So keep this in mind, and perhaps it is good to inform the recipient about this in advance (you could forward the Track&Trace you receive to the ultimate recipient and mention that a package will be coming for which 18 plus control is necessary).

What is the delivery time?

If we receive your order and payment on business days, before 17:00, and it is in stock, we will ship it on the same day. In 99.9% of cases, DPD & PostNL delivers the next day (Monday-Saturday) and Budbee the next business day. It should be noted that this is not a delivery guarantee. We are also dependent on third parties such as PostNL, DPD, and Budbee. Apart from extreme crowds, we now have delivery reliability of more than 98% in both the Netherlands and Belgium. On the checkout page, we state the costs of the various delivery services. We also mention the last possible order moment (differs per delivery service Budbee, DPD, and PostNL).

Evening delivery (Budbee) - your order will be shipped the same day on working days until 17:00. Delivery is in principle (barring crowds or other unforeseen circumstances) the evening of the next working day. Delivery is made between 17:00 and 21:00, and when it is busy, this can be up until 22:00. During the hectic period, we offer options to order until 20:00 (same-day shipping). But this is also mentioned on the checkout page, where you have to choose the delivery options. So an order placed on Friday will be delivered on Monday evening. You can adjust all kinds of information through Track and Trace.

Day delivery - When choosing DPD, orders are shipped the same day on business days until 15:30 and with PostNL until 16:00. Delivery is in principle (barring crowds or other unforeseen circumstances) the next day (also on Saturday). This only applies to The Netherlands and Belgium. You can adjust all kinds of information through the Track and Trace

There are a few different options for where your order can be delivered:

• Have it delivered to your home 
• Have it delivered to an address of your choice 
• Choose a pick-up point at a PostNL location

We will also provide you with tracking information for your order. 

Er kunnen diverse redenen zijn waarom we toch besluiten uw bestelling te versturen met een aandere partij dan door u gekozen. Dit gebeurt niet vaak en we zullen altijd zo goed als mogeliijk uw keuze respecteren maar redenen kunnen zijn:

• door staking, onderbezetting of door beperkingen gedurende de drukke periodes kunnen partijen zoals PostNL en DPD beperking aanbrengen zoals bijv: "we kunnen maar 50 verzendlabels per dag uitdraaien" of " we komen vandaag uw paketten niet ophalen"
• uw kiest voor een bezorg-optie die hier niet voor bedoelt is. Bijvoorbeeld u doet een bestelling van 5 verschillende flessen maar kiest dan om deze in een originele verpakking verstuurd te hebben waarvoor wij een speciale verzendoptie voor aanbieden (Wijntransport met koerier in originele verpakking). Deze bezorg-optie is puur bedoelt voor bestelling in de verpakkingseenheid (vaak 6 flessen per soort) en dan kunnen we deze indien aanwezig in de originele doos of kist versturen en bieden we deze extra service.
• tijdens de drukke periode (bijv rond Kerst) kunnen de hoeveelheid bestelling dusdanig zijn dat we deze balanceren om er juist voor te zorgen dat eenieder tijdig zijn bestelling krijgt.
• als we zien vanuit de performance dat de bezorgdienst zich niet aan de afspraken en consequent en met te veel van onze bestellingen niet tijdig levert. 

In alle gevallen ontvangt u altijd een Track&Trace van de bezorgdienst voorafgaande aan de levering (vaak de avond ervoor)  waarin wordt aangegeven met een tijdslot wanneer ze komen leveren. In alle gevallen geldt ook voor alle partijen die uw wijnen komen leveren die gedaan moet worden met 18+ identificatie en kan er volgens wetgeving bij afwezigheid niet worden geleverd bij buren of pakket ergens worden achtergelaten.