Questions about international delivery

Yes. Grandcruwijnen delivers wines to customers throughout Europe. For deliveries abroad, you pay a predetermined and fixed amount per country (regardless of your order). This is a contribution to the transportation and insurance of the shipment.

Yes, Grandcruwijnen also delivers to countries outside the EU, such as the UK and Switzerland! If you have created an account (so the system knows where to bill to), you will see the prices excluding VAT and duty. If you have no account, the system will do this calculation real-time in the checkout page — this means you are not paying the Dutch VAT, and we have already embedded the cost of making up the export papers into the shipping cost.

After you have finalized the order and done the payment, we will prepare the order and make the Export papers. We will do a final check if everything is permitted (for instance, hard liquors are not allowed, but there are also country specifics like sparkling wines not being allowed for Switzerland). If we need to adjust, we will correct the order and return the payment of the items who cannot get sent, all within 1–2 working days.

After the order has been shipped to the respective country, the entry-port will make a calculation on the to be paid VAT and duty. You will receive an SMS or email with a payment link to pay the additional taxes. When this is done, the final delivery happens.

Please note:

• Total lead time is also dependent on how fast you will do the payment of the taxes. We ship on a daily basis.
• Your payment to us does not include the Dutch taxes (VAT and duty) and this is done in your respective country. 
• Please leave your mobile phone number very accurate in the checkout. You will receive an SMS message from DHL that your package will be delivered to the final address once the payment of taxes has been done.
• If you don't make the payment for the local taxes, the product will return to us, and we will pay back the order amount deducted with the shipping costs we have made plus the administration cost for making up the export papers and custom taxes (15 euros per order).

Grandcruwijnen has an export/import license and can also deliver to a non-EU country such as the UK. It means that you can simply order your wines which we will ship via PostNL. We will add to the package a CN23 document in which we describe the content of the package such as alcohol percentage, duty codes, region, etc

The final delivery in the UK will be done by Hermes or Yodel and based on the custom documentation the customer has to pay to the courier the custom/excise duty. In the checkout we explicitely will mention that the custom payment needs to be done at the frontdoor. As in all non-EU countries this needs to be done at the final delivery and cannot be done by us. If not paid the package cannot be delivered and we cannot take any responsbility for that.

In order to have an idea about the duty cost see below some examples which will give a clear idea on the custom taxes.

Grandcruwijnen draagt in Franrijk de BTW af via ons BTW-nummer (OSS)

Onze Fiscale Vertegenwoordiger voor de afdracht Accijns in België is Eurotax en deze doen de afdracht van accijns bij: Bureau de douanes de Gennevilliers, 37 Route principale du Port - CE 237, 92637 GENNEVILLIERS. Accijnsnummer Frankrijk: FR020003V9189